FAQs ON B2B HOTEL BOOKING

FAQs ON B2B HOTEL BOOKING

We continually pick up awards for the things we do well. We're proud of what we've achieved but most of all; we believe that these recognitions demonstrate that we are delivering what our customers need.

Q. Do I need to pay any fee to use this site?

Ans. No. We offer the use of the site to travel agencies absolutely free of cost.

Q. Do you pay travel agents commission for bookings made on this web site?

Ans. Online Hotels are nett & non comm. and offline packages will be commissionable to you.

Q. Can I use this site immediately?

Ans. No, travel agents must register with us before they start using this site.To register please see home page ‘became a new agent.

Q. How do I receive my agency ID?

Ans. You will receive your agency Login ID and Password once you have completed the registration form, found by clicking on the ‘New Agent’ link on our homepage. Once you have registered your agency you will receive an email providing this Login ID and Password and confirming your registration. This will be sent to the email address you provided on the registration form. You will need to use your agency Login ID and Password every time you or a member of your staff signs onto the website.

Q. Is there anyone taking care of the bookings I make?

Ans. Our systems are largely automated; our Customer service representatives are monitoring your bookings. Our customer service team is also happy to assist with any queries that you may have. For our contact details please click ' Contact Us '.

Q. What is the difference between "Available" and "On Request" confirmation?

Ans. "Available" confirmation indicates that your request is available from our exclusive allotment space and you will receive immediate confirmation. If you book an item that is "On request" we will contact the supplier on your behalf and let you know within 48 hours if your request has been confirmed.

Q. What if the On Request accommodation I selected is unavailable?

Ans. If we cannot confirm your chosen services our team will look for alternatives based on the accommodation category and location originally selected. You will receive details of this alternative suggestion by email with instructions on how to book should you decide to accept the alternative. If you do not accept the suggested alternative hotel accommodation no booking will be made for you and you will not be charged.

Q. Can a travel agency issue our own voucher?

Ans. Yes you may issue conformation voucher in the name of your own company

Q. Are the rates on your site per person or per night basis?

Ans. All rates quoted on our site for accommodation bookings are for the duration of the whole stay for all rooms requested. For sightseeing tours, all rates quoted are per service for all persons. All prices include service and local taxes.

Q. Can i make a group booking?

Ans. For bookings that are for 10 or more persons, use the group query form at home page.

Q. Whose details do we enter in the Customer Name?

Ans. Enter your lead client / guest First name and last name .

Q. What currency are the rates shown in on the web site?

Ans. The prices are shown in the currency you have selected when you make your search for accommodation or other service. The currency is also displayed on the search results page and whenever you view your bookings.

Q. When do bookings have to be paid for?

Ans. The payment terms are flexible between pre-paid and post paid for the travels agents and for direct costumer pay through credit card or net banking.

Q. What do I need to give my customers once the booking got confirmed?

Ans. Once the bookings have been confirmed and payment has been received, you must print the vouchers for your customer. The vouchers must be presented at reception at the time of check in, or to the service provider, as evidence that the services have been booked and paid for in advance. Failure to present the voucher may result in your customers being charged again (at the full service providers published rates) or the service not being provided.

Q. How the Bonafide Travel agent will get his Commission?

Ans. It is depend upon you, whether you want to cut and pay or you need your commission on monthly basis.

Q. How safe we are when we pay by credit card or netbanking?

Ans. For secure online payment, we use Secure Socket Layers to ensure the privacy of the information provided to us and at no time are the credit card details transmitted unencrypted over the internet.

Q. I need more assistance, who can help me?

Ans. Our Customer service team is more than happy to give you further assistance. Please click ' Contact Us '